Empower. Educate. Collaborate. Built for staff, by staff. $69 per user, every portal free.
FAQ

Everything you want to know about Case Lab.

18 answers, searchable. Or just ask Case Lab AI.

Getting started

How fast can we start?

Most firms are live in a week. Import your cases, invite your team, connect fax and text, and you are working the same day the import is checked.

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Can we move our cases over?

Yes. Cases, contacts, documents and notes import from spreadsheets and the major PI platforms. A person checks the import with you before go live.

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Do you charge for onboarding?

No onboarding fee, no annual contract. Month to month.

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Cases and coverage

What is cost vs coverage?

Every case opens on what it has cost, medical plus legal, against the insurance available, so nobody overspends a case past what it can recover.

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What is the next step on each case?

The single most important action for the current phase, from the Case Lab playbook. Click it and the work opens.

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Can we assign cases by team?

Yes. Apply a team template or let Case Lab balance new cases by caseload in one click.

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Portals

What can a medical provider see?

Only what you switch on, per case or as a firm default. Dollar limits and settlement amounts stay hidden unless you share them.

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Do clients need an app?

No. Clients use a secure link in any browser, in English or Spanish.

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Are the portals really free?

Yes. Provider, client and vendor portals cost nothing, for everyone.

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Case Lab AI

What does Case Lab AI do?

It writes a 90 second brief on every case, drafts texts, emails and demands, and answers questions with links to the source field.

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Does it act on its own?

No. Every draft is labeled and a person approves anything that leaves the firm.

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Is our data used to train models?

Never. Case Lab AI runs under zero retention terms.

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Team and training

What is Case Lab?

The nationwide learning community for personal injury staff. Case Lab Manage brings its Labs, lessons and events inside the software.

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How do staff share ideas?

The Ideas page lets anyone share, leads acknowledge and respond, and shipped ideas earn kudos and count toward growth.

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Is there team chat?

Yes. Firm channels, a channel per case and direct messages, all inside Case Lab.

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Security and pricing

Are you SOC 2 Type II and HIPAA compliant?

We are pursuing SOC 2 Type II and putting HIPAA safeguards in place now. The roadmap, with the status of every framework, is public in our trust center.

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What does it cost?

$69 per user per month for every feature, $39 per case for AI drafting, and $0 for every portal.

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Can we control who sees what?

Six roles with permissions enforced everywhere, field level sharing for portals, and an audit log on every case.

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Ask Case LabLive
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Still have a question?

A Case Lab team member will walk you through it with your own case types.